Customer expectations:
Increased demands for great range and access to services
Political & economic:
Public transport is an enabler of economic growth and should be a key focus for political leaders
Environmental:
Concerns are central to all public transport developments
Technology:
Emerging technologies will significantly disrupt current service models
Competitive:
Mobility-as-a-Service and autonomous vehicles have the potential to be cost-competitive with public transport services. This introduces a new level of competition for ridership
Regulatory:
Regulation frameworks should become more dynamic in order to respond to emerging modes and new private-sector players – helping to ensure safe, controlled, seamless experiences.